Giving Guests a Smooth Positive Check-In Experience

Giving guests a smooth positive check-in experience should be a top priority for any short-term rental host. We want to ensure that each guest’s stay with us is as comfortable and convenient as possible. One of the important components of a 5-star guest experience is ensuring guests have a seamless check-in experience. Here are a few tips we follow to make sure guest check-in goes smoothly:

Many guests arrive long after the sun has set, and we want to ensure their evening arrival is well lit. Leaving an outside light and one inside light on ensures that guests can see their way to the front door, and leaving an inside light on means they won’t have to fumble around in the dark for a light switch.

In today’s day and age, there’s no need to fumble around with keys. Providing keyless entry means that guests can let themselves in quickly and easily without worrying about losing a key or being locked out.

Safety is always a top priority, and an outside camera can help provide an extra layer of security. This way, guests can feel safe and secure knowing that someone is keeping an eye on the property.

We want to make sure that our guests have everything they need to be comfortable during their stay. Many guests have also just driven quite a long way. Providing essentials like toilet paper, paper towels, trash bags, hand soap, and dish soap means that they won’t have to go out and buy these things themselves.

The morning after guests check-in, we like to follow up with a quick text or email to make sure that everything is okay. This is a great way to ensure that our guests are happy and comfortable with their stay.

Thanks for reading! We hope you found these tips helpful. If you have been struggling with guest experience, smooth check-in procedures, negative reviews or just keeping up with guest communication, we can help! Reach out to us today!

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