5 Reasons Why Housekeeping Is Not Property Management
Property managers wear many hats. They are responsible for the overall upkeep of the property, dealing with guests, and handling repairs and maintenance issues. But one thing they are not directly responsible for is housekeeping.
While it may seem like housekeeping is a natural extension of property management, there are actually several key differences between the two. Here are five reasons why housekeeping is not property management:
- Housekeeping can report issues but cannot action them or follow up.
In many cases, the housekeeping staff is the first to notice when something is amiss in a property. Maybe a window is broken, or there’s a clogged drain. But while they can report these issues to the property manager, they cannot take any further action.
It’s up to the property manager to follow up on these issues and make sure they are resolved in a timely manner. This can often be a juggling act, as property managers have to prioritize repair requests based on urgency.
Additionally, the housekeeping staff is not trained in maintenance or repairs. Another key difference between housekeepers and property managers is that the latter are generally trained in basic maintenance and repairs.
- Housekeeping needs to focus on cleanliness, not maintenance or quality issues
While it is important for housekeeping staff to be aware of maintenance and repair issues, their primary focus should be on cleanliness. This means that they should not be responsible for dealing with these issues directly.
Instead, their role is to report any problems to the property manager so that they can be dealt with in a timely and efficient manner. This ensures that the property is kept in good condition and that guests have a positive experience.
- Property managers will hold housekeeping accountable to processes and standards.
This means that they will expect the team to follow specific procedures and meet certain quality standards. Failure to do so can result in poor reviews, unhappy guests, and even legal action. As such, it is important for housekeepers to be familiar with the expectations of their roles and to take them seriously. Property managers need to be able to trust housekeeping to do their job well.
Additionally, property managers need to be able to trust housekeeping to do their job well. This means that they should have confidence in the team’s ability to clean the property effectively and efficiently.
- Property managers provide homeowners with suggestions for improvements.
One of the key roles of a property manager is to provide homeowners with suggestions for improvements. This could involve anything from suggesting new furniture to upgrading the kitchen.
By making these suggestions, property managers can help to improve the value of the property and make it more attractive to potential guests. This, in turn, can help to generate more income for the owner.
- Property managers will have a “big picture” approach to the homeowner’s goals.
Another key difference between property managers and housekeepers is that property managers will have a “big picture” approach to the homeowner’s goals. This means that they will take into account the overall condition of the property, as well as the needs of the guests.
By doing this, they can ensure that the property is maintained to a high standard and that any problems are dealt with quickly and efficiently. This helps to protect the value of the property and ensure that guests have a positive experience.
Overall, it is clear that there are several key differences between housekeeping and property management. While both roles are important, they are not interchangeable. It is crucial that property owners understand this so that they can ensure that their property is being properly managed.
